Last updated: [October, 2025]
- Making a Booking
- Bookings can be made online, via email, or by phone.
- Please provide accurate details regarding the property and service required to ensure an accurate quote.
- A booking is only confirmed once you receive a confirmation message or email.
- Deposits
- For larger or specialised services, a deposit may be required to secure the booking.
- Deposits are deducted from the total service cost on completion.
- Rescheduling & Cancellations
- We require a minimum of 24 hours’ notice to reschedule or cancel a booking.
- Cancellations within 24 hours may incur a fee.
- If our cleaners arrive and cannot access the property, a call-out fee may apply.
- Arrival Times
- We aim to arrive at the scheduled time but reserve a 30-minute arrival window due to traffic or unforeseen delays.
- Clients will be notified of any significant delays.
- Property Access
- Clients must ensure cleaners have access to the property at the agreed time.
- Keys or codes can be arranged securely if you will not be home.
- Satisfaction Guarantee
- If you are not satisfied with any aspect of the cleaning, please contact us within 24 hours so we can resolve the issue.
- This guarantee applies only to the agreed scope of work.
- Safety & Respect
- We maintain a safe and respectful workplace. Abusive behaviour toward staff will not be tolerated.
- We reserve the right to refuse service if the environment is unsafe.
- Payment
- Payment is due on the day of service.
- We accept EFT, card, or cash payments.
- Overdue payments may result in additional fees or refusal of future service.
